Gradebook Scrolling Glitch | Synergy

Overview

We are aware of a scrolling glitch that can occur within the Synergy Gradebook, which may hinder your ability to navigate and interact with the interface effectively. Although Edupoint is aware of this issue, it is generally caused by browser or computer settings rather than Synergy itself. This guide provides steps to address and potentially resolve the glitch based on feedback from users who have successfully managed the issue.

Adjust Browser Zoom Settings:

Check Zoom Level: Ensure that your browser's zoom level is set to 100%. Zoom levels different from 100% can distort the display and cause scrolling problems.
Reset Zoom:
1. Google Chrome:
  1. Open Chrome.
  2. Click the three vertical dots (menu) in the top-right corner.
  3. Locate the Zoom section and set it to 100%.
2. Microsoft Edge:
  1. Open Edge.
  2. Click the three horizontal dots (menu) in the top-right corner.
  3. Locate the Zoom section and set it to 100%.

For Users with Persistent Issues:
- Adjust Zoom Slightly: If resetting to 100% does not resolve the issue, try adjusting the zoom level slightly below 100%. For instance, set it to 90% or 95%.
- Test Changes: After adjusting the zoom, refresh the Synergy Gradebook page and test scrolling to see if the problem is resolved.
- Switch Browsers:
  - Using Google Chrome:
    - If you are currently using Microsoft Edge and facing issues, try switching to Google Chrome, which has resolved the problem for some users.
    - Ensure Zoom Setting in Chrome:
      - Follow the steps above to set Chrome's zoom to 100% or slightly below if needed.
- For Google Chrome Users:
  - If you are already using Chrome and experiencing issues, make sure the zoom setting in Chrome is appropriately adjusted as described above.

Additional Tips:

Update Your Browser: Ensure you are using the latest version of your browser, as updates may include fixes for compatibility issues.
Clear Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can resolve unexpected behavior.

If you continue to experience issues after following these steps, please reach out to the helpdesk (316) 973-4357.

Links to Synergy Resources -

SharePoint - https://bit.ly/SynergyTeacherResources

Shared Folder - https://bit.ly/NewtonResources

Gradebook Scrolling Glitch | Synergy