Issue w/Name Change | Securly Filter
Overview
Process to update proxy settings after a name change. When a staff member has a name change, the username does not update in the Securly SmartPAC configuration. This results in the staff member getting the incorrect or default policy applied. They typically notice they do not have access to social media, video streaming or unrestricted YouTube. Below are steps to resolve the issue.
1. Type proxy in the "Type here to search" bar on your device and select Change Proxy Settings from the pop up menu options.
* NOTE: If your device is on Windows 11, you may not see the "Type here to search" words, only the magnifying glass icon and the word "Search."
2. You will see these options in the Automatic proxy setup:
* NOTE: you may not see the Script address bar until you click Edit.
3. Place your cursor at the beginning of the script address and arrow forward until you see your username@usd259.net:
4. Typically, you will see your previous username. Update the username here to reflect your current username and click Save.
Issue w/Name Change | Securly Filter Overview