Internal Server Error 500 on Mobile Device | ParentVUE

Overview

When encountering an internal error 500 on the ParentVUE mobile app, there are several basic troubleshooting steps that can be taken. If these steps do not resolve the issue, send a work order to Student Systems.

Step 1: Confirm ParentVUE is not pending Document Review

Ask the parent to access ParentVUE using a web browser.
- The URL is https://ks-wic-psv.edupoint.com/PXP2_Login.aspx
Ask the parent to review and sign any documents if prompted.
Test the ParentVUE mobile app.
If the issue persists, proceed to Step 2.

Step 2: Remove and reinstall the app

Android

Tap and hold the app until a menu pops out.
In the pop-out menu, tap Uninstall.
- In some versions of Android, you have to drag the app to see the Uninstall option. When the Uninstall option is available, drag the app icon to that box.
Tap Ok to delete.
Click Ok on the uninstall confirmation pop up.
Open Google Play Store.
Find the ParentVUE app using the search option.
Tap Install.
Tap Open.
Proceed to Step 2.

iOS

Tap and hold the app.
Tap Remove App.
Tap Delete App.
Open the App Store.
Search for ParentVUE.
Tap Get.
Tap Open.
Proceed to Step 2.

Step 3: Confirm the URL is correct

Tap Settings.
The correct URL is https://ks-wic-psv.edupoint.com/
If the URL is incorrect;
1. Tap Add another district URL.
2. Enter Zip Code 67202.
3. Tap Wichita Public Schools.
4. Tap Yes.
5. On the account activation prompt, tap No.
6. Proceed to log in.
7. If the issue persists, submit a work order to Student Systems with the following information:
  1. Parent's name:
  2. Parent's contact information: (email and/or phone number)
  3. Phone OS:
  4. Error verbiage:
  5. Error code:
  6. Screenshot of error:

Internal Server Error 500 on Mobile Device | ParentVUE