Receipt Printer Setup | Schoolbooks/Tracks

Overview

Please follow these steps if the printer fails to print or needs to be updated in the application.

Changing the printer in the application

Open Tracks.
Go to Management -- Customize -- Workstation Settings.
Choose the Hardware tab.
- You will see a Warning message that says "The Report Printer (xxxxxxxx) is no longer available. You will need to enter a valid Report Printer or define this printer."
Click OK on the message and then choose the correct printer from the dropdown box.

Receipt Printer is not printing

Restart the computer.
Restart the printer by unplugging it from the power source.
Remove and reinstall the printer. See Install a Receipt Printer on the PC/Laptop.

Install a Receipt Printer on the PC/Laptop

The receipt printer for Tracks is a Citizen IDP 3550 model.

Go to Devices and Printers and delete the existing Receipt Printer.
Select Add a Printer.
Add a local printer.
Choose the appropriate port under "Use an existing port".
- If it is a USB port, generally the printer is connected to the highest numbered port in the dropdown list.
Click Next.
Choose Generic for the Manufacturer and Generic/Text Only for the Printer and click Next.
Name the printer Receipt Printer and click Next.
Choose Do Not Share Printer and click Next.
Leave the Set as the default printer box UNCHECKED.
Click Finish.